Vacancies
in Wolverhampton |
Accountancy
111
Agriculture, Fishing
1
Finance, Insurance
110
Call Centres
1
Catering & Hospitality
62
Construction, Property
112
Customer services
70
Defence/Armed Forces
64
Education
1
Electronics
77
Engineering, Manufacturing 120
Graduate, Trainees
59
Healthcare & Nursing
79
Human resources
70
IT & Internet
448
Legal
65
Management consultancy 73
Marketing, Advertising, PR 90
Media, Creative
6
Non-profit, Charities
0
Public sector & Services
7
Recruitment sales
74
Retail, Wholesale
59
Restaurant & Food Service 9
Sales
119
Science
14
Secretarial, Administration 17
Security
0
Senior appointments
8
Telecommunications
2
Transport, Logistics
7
Travel, Leisure, Tourism
20
Other
57
| |
Job search
in Wolverhampton |
Accountancy
0
Agriculture, Fishing
0
Finance, Insurance
0
Call Centres
0
Catering & Hospitality
0
Construction, Property
0
Customer services
0
Defence/Armed Forces
0
Education
0
Electronics
0
Engineering, Manufacturing 0
Graduate, Trainees
0
Healthcare & Nursing
0
Human resources
0
IT & Internet
0
Legal
0
Management consultancy 0
Marketing, Advertising, PR 0
Media, Creative
0
Non-profit, Charities
0
Public sector & Services
0
Recruitment sales
0
Retail, Wholesale
0
Restaurant & Food Service 0
Sales
0
Science
0
Secretarial, Administration 0
Security
0
Senior appointments
0
Telecommunications
0
Transport, Logistics
0
Travel, Leisure, Tourism
0
Other
0
| |
|
|
Section: Travel, Leisure, Tourism Vacancy 808 |
| Post:Customer Support Manager
|
Salary contractual |
| |
| Requirements and conditions |
| Age: |
Has no value
|
| Gender |
Has no value
|
| Education: |
no
|
| Work schedule: |
Has no value
|
| Work place: |
Wolverhampton
|
| The announcement text: |
We require a first class manager who is the best in their field to build on the continued success of this fast growing travel company
The customer support department is an integral part of the company, and is responsible for the quality of service provided to customers. Our agents take a variety of calls which demands our agents to recognise and complete customer`s needs, whilst always providing the highest level of outstanding customer service. The department is customer centric to meet stretching targets that contribute to our company`s success.
Key Role Responsibilities
Ш Report directly into the Sales & Marketing Director.
Ш Communicate results to senior management.
Ш Management of the customer support team to maximise team performance, being number of calls taken, number of issues resolved.
Ш To ensure that excellent customer care is maintained at all times.
Ш Devise and implement operational strategy in terms of Quality, Cost and Delivery.
Ш To constantly motivate the team, whilst on duty, to achieve maximum performance through inspirational leadership.
Ш To professionally handle customer complaints.
Ш To collate recommendations on identified training needs and communicate with senior management to ensure training needs are met.
Ш Planning and logistics.
Ш Efficiency improvement month on month.
Ш Make sound business decisions in an empowered culture.
|
| Contact information |
| Employer: |
|
| Email: |
1545@stoke-on-trentcareer.informnow.com
|
| Phone: |
0207 796 1800
|
|
| |
Publication date: 2009-04-06 23:22:27
|
| |
|
|
